Robert Uzdavines
Senior Salesforce Consultant · AI-Augmented Solutions Architect
Senior Salesforce Consultant specializing in solution architecture, complex automation, and system integrations. Combines technical expertise with project leadership to design scalable solutions, manage development teams, and deliver enterprise implementations. Expert in utilizing Agentic AI to build automated CI/CD pipelines and custom applications.
Skills & Certifications
Salesforce
AI & Development
Tools & Platforms
Professional Experience
CrossCountry Consulting
Senior Salesforce Consultant
October 2024 — PresentSalesforce & Integration Implementation
- •Lead Technical Consultant for enterprise-scale Salesforce implementation integrating with ERP and procurement systems. Architected end-to-end solution spanning Experience Cloud, Service Cloud, and Sales Cloud with 3 external system integrations, 20+ bidirectional data touchpoints, and 250+ mapped fields across 15 objects.
- •Managed team of developers for complex technical requirements including custom Apex controllers, Lightning Web Components, and API integrations.
- •Designed custom Experience Cloud site enabling self-service customer submissions, order tracking, and vendor communications with secure document sharing — reducing response time by 20%.
- •Built comprehensive quote-to-cash automation leveraging Flows, Apex, and LWC with bidirectional Coupa integration, improving case processing efficiency by 45% and automating 85% of previously manual tasks.
Org Merge & Data Migration
- •Served as Technical Lead and Project Manager for enterprise org merger, sequencing 76 dependent data jobs and mapping 1,800 fields across 25 objects — successfully migrating 900,000+ records, completing 17 hours ahead of schedule.
- •Performed full org health check analyzing objects, automation, permissions, and sharing model, delivering actionable recommendations that informed the complete merger strategy.
Nextech Systems, Inc.
Senior Salesforce Administrator
July 2022 — October 2024- •Spearheaded Salesforce development as project manager, solution architect, and developer while managing a team of 3 developers.
- •Led project to introduce a new product line helping sales attain 110% of quota. Configured products, Flow automation, partner portal, CPQ, and revenue recognition.
- •Migrated purchased business unit to Salesforce — transferred 4,000+ records, implemented support team, and designed customer web forms with Visualforce and Flow.
- •Revamped Marketing-to-Sales handoff with custom objects and automation, achieving 15% increase in data accuracy.
- •Designed at-risk customer automation using Reporting Snapshots, Flow, and Reporting Charts, supporting 2% churn reduction.
- •Purged technical debt saving $20K in annual storage costs; executed custom unlimited Field History tracking avoiding $35K subscription increase.
- •Authored custom mass email automation decreasing time spent by 2 hours per week per salesperson.
Salesforce Administrator
July 2021 — July 2022- •Modernized sales process requiring specific fields and learning content per opportunity stage, increasing data completion by 70%.
- •Executed Lead round robin automation and automatic customer emails, improving rep-to-customer reply rate average by 40 minutes.
- •Supervised sandboxes, deployments, and seasonal Salesforce releases, ensuring 100% uptime.
Manager, Client Success
January 2021 — July 2021- •Managed a team of 3 Client Success Managers driving product adoption, NPS, and retention.
- •Overhauled Client Success operations developing Salesforce objects, fields, automation, reports, and dashboards.
Lead Client Success Manager
January 2019 — January 2021- •Primary trainer — instituted onboarding program including narrated videos and walkthrough guides.
- •Cultivated relationships as primary liaison for 150 medical practice accounts, ensuring 99% client satisfaction and retention.
Technical Projects & AI Engineering
November 2025 — Present
AI Customer Portal & Chatbot
Designed and built an AI-powered support chatbot within a Salesforce Experience Cloud portal, integrating the Claude API via Named Credentials with tool-calling capabilities for automated case creation, project summaries, and search. Engineered multi-layer prompt architecture using Custom Metadata Types and Static Resources.
AI-Driven DevOps
Architected a fully automated deployment pipeline using GitHub Actions and Claude Code CLI, enabling continuous integration for a high-traffic web platform.
Infrastructure as Code
Scripted YAML workflows to manage SSH key authentication and automated Git pushes to WP Engine, eliminating manual deployment errors and reducing release time by 90%.
Agentic Development
Utilized an AI-augmented development workflow to rapidly iterate on production code, demonstrating complex version control and merge conflict resolution via AI agents.
Education
Barry University School of Law
Juris Doctor · Orlando, FL
University of Florida
Bachelor of Arts in History · Gainesville, FL